Parts Counter Associate

Location: Eau Claire, Wisconsin. Roland Machinery Company is a family-owned heavy equipment dealership established in 1958, with 17 locations across five states representing manufacturers such as Komatsu and Wirtgen Group.

About the role

As a Parts Counter Specialist, you will be the go-to expert for customers needing parts for construction, municipal, industrial, and forestry equipment. You will work closely with service technicians and sales teams to keep equipment running and build lasting customer relationships.

Responsibilities

• Help customers identify, locate, and purchase the correct parts for heavy equipment
• Assist customers in person, by phone, and electronically with parts inquiries, orders, and solutions
• Coordinate with service technicians and sales teams to ensure parts availability
• Handle parts orders, research availability, arrange deliveries, and follow through to ensure satisfaction
• Assist with inventory management, receiving shipments, picking orders, and maintaining an efficient parts department
• Continuously build knowledge of construction equipment, parts systems, and industry-leading manufacturers
• Collaborate with coworkers to deliver the exceptional customer experience Roland Machinery is known for

Requirements

• High school diploma or equivalent required
• Mechanical aptitude and interest in heavy equipment, diesel engines, or machinery
• Previous parts counter, dealership, forestry, automotive, agricultural, or heavy equipment experience preferred
• Strong customer service and communication skills
• Comfortable using computers, inventory systems, and electronic parts catalogs
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize, and problem-solve in a busy environment
• Ability to lift heavy parts and materials and operate a forklift as required
• Positive attitude, strong work ethic, and team-first mindset

Candidates without heavy equipment parts experience but with a strong mechanical background and willingness to learn are encouraged to apply.

Benefits

• Family-owned company culture built on integrity, relationships, and long-term success since 1958
• Work with industry-leading equipment brands including Komatsu and Wirtgen Group
• Career development opportunities to expand technical knowledge and industry skills
• Team-oriented culture alongside experienced professionals
• Stability and growth within an established, expanding heavy equipment dealership
• Meaningful work helping customers minimize downtime and keep their businesses moving