Parts Counter Associate

Why You'll Love Working with Us

• Competitive compensation package and 401(k) with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D, and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchases, parts, service, and more!
• Opportunities and pathways to grow into service, management, and sales roles

Responsibilities

• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
• Maintain oversight of the parts department workflow and intervene as needed to ensure timely completion of tasks and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily to ensure deliveries are shipped and received promptly
• Audit dealership purchases to ensure proper accounting and recovery of full credit from the factory
• Absorb overdue accounts and notify special-order customers upon the arrival of parts

Requirements

• Must be 18 years or older and authorized to work in the U.S.
• A valid in-state driver's license and a good driving record, per company standards
• Positive attitude and high energy with a commitment to outstanding customer service
• Strong communication, organizational, and problem-solving skills
• Ability to read and comprehend job-related instructions and information, whether electronic or paper-based
• Basic computer skills and the ability to learn dealership software systems
• Previous automotive parts experience is preferred but not required
• Physical requirements: stand for 6–8 hours per day, lift up to 50 pounds, and work around noise, vibration, dust, and a variety of materials