Parts Counter Associate

Responsibilities

• Aid Service Technicians in selecting parts needed for repairs in process and ensure they submit a Parts Requisition before charging out the parts; file requisition copies with repair orders.
• Maintain a steady supply of parts to the service department to keep Technicians working.
• Occasionally assist walk-in customers in choosing required parts and recommending additional products or add-ons, offering special deals to expose customers to the full product line.
• Safely retrieve purchased parts from stock in a timely and accurate manner.
• Determine the availability of non-stock parts, submit emergency orders if necessary, and notify customers when ordered parts arrive.
• Answer phone calls within three rings, providing price quotes and other requested information, and seek opportunities to learn more about the customer.
• Notify the Shop Foreman and customer of ordered parts' arrival and keep supervisors updated on any delays so customers are aware of estimated times.
• Set up orders for daily shipments, deliveries, and pickups.
• Verify “will call” and “back order” files weekly and return items to vendors or restock as directed.

Qualifications

• Prior customer service experience.
• At least 3 years of experience in truck/automotive parts counter sales.
• Valid driver's license and ability to meet insurance requirements.
• Forklift experience and ability to become forklift certified by TEC Equipment preferred.
• Ability to maintain predictable and reliable attendance and work safely and attentively.
• Ability to prioritize and manage multiple tasks effectively and efficiently.