Parts and Shipping Coordinator (40653)

About the Role

The Parts and Shipping Coordinator ensures the timely availability, tracking, procurement, and distribution of parts and materials to support manufacturing operations and customer requirements. This role collaborates with customers, purchasing, inventory control, production, warehouse, and logistics teams to maintain efficient workflow, accurate inventory records, and minimize downtime due to parts shortages.

Responsibilities

• Coordinate the timely fulfillment of customer parts orders, ensuring accuracy and on-time delivery.
• Process customer quotes, sales orders, purchase orders, and shipment documentation using the ERP system.
• Monitor inventory levels and maintain accurate records of parts and materials to support operational requirements.
• Receive, inspect, and verify incoming shipments while resolving discrepancies related to damaged, missing, or incorrect items.
• Pick, pack, and prepare parts and materials for domestic and international shipment.
• Create shipping labels and complete required documentation for shipments via UPS, FedEx, DHL, and other freight carriers.
• Collaborate with purchasing, warehouse, production, and logistics teams to ensure parts availability and efficient workflow.
• Track shipments and communicate order status, delays, shortages, and delivery updates to customers and internal stakeholders.
• Support new machine sales projects and spare parts orders by maintaining accurate project records and coordinating logistics activities.
• Assist with inventory audits, cycle counts, reporting, and continuous improvement initiatives to enhance inventory accuracy and customer service.
• Perform all other duties as assigned.

Qualifications

Competencies

• Adaptability: Responds effectively to change, shifting priorities, and evolving business and customer needs. Anticipates challenges and adjusts strategies to deliver timely, informed, and solution-oriented responses. Confronts obstacles with courage and resilience, learns from setbacks, and remains forward-focused in dynamic environments.
• Collaboration: Works effectively across teams, departments, and stakeholders to achieve shared goals. Builds respectful, professional relationships grounded in trust. Integrates diverse perspectives, addresses conflict constructively, and fosters an inclusive team environment.
• Engagement: Connects daily work to the company's broader vision and long-term success. Maintains a customer-first mindset, anticipating and addressing internal and external customer needs with professionalism and care.
• Integrity: Communicates clearly, respectfully, and transparently in both verbal and written interactions. Actively listens, asks clarifying questions, and engages in constructive dialogue to build trust. Upholds company policies and ethical standards with a safety-first mindset.
• Ownership: Demonstrates independent judgment and personal accountability in delivering high-quality results. Takes ownership of decisions, deadlines, and outcomes with minimal oversight. Prioritizes effectively and manages time and resources responsibly.

Education and Experience

• Associate degree in Business, Supply Chain, Logistics, or a related field preferred.
• Minimum of three (3) years of experience in customer service, sales support, parts coordination, logistics, inventory control, or a related role.
• Technical or mechanical aptitude with the ability to learn industrial equipment, parts, and manufacturing processes.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and other business software applications.
• Experience working with ERP systems (Microsoft Dynamics AX or similar) preferred.

Physical Demands

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to lift and move up to 25 pounds occasionally.
• Ability to work in an office, warehouse, and manufacturing environment as needed.

Travel

Up to 10% travel may be required.