Partner Solutions Sr Specialist

About the role

The Partner Solutions Sr. Specialist supports ongoing account needs related to day-to-day digital program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards.

Responsibilities

• Function as a key point of contact for account ongoing planning, implementation, and support.
• Offer superior customer experience, proactively addressing ongoing training and support needs in collaboration with other LS team members.
• Cook up resources to ensure the customer experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
• Provide regular updates to partners on the progress of school support, services, timelines, operations, and campaigns.
• Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers.
• Support growth and retention efforts in partnership with internal and external stakeholders.
• Monitor program outcomes providing consultative recommendations with partner/district.
• Collaborate closely with sales, enablement, academic, and other school team members to ensure customer satisfaction.
• Escalate technical issues and determine the best resources for remediation.

Requirements

This position has no formal supervisory responsibilities.

Qualifications

• Bachelor’s degree AND five (5) years of related experience OR equivalent combination of education and experience
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.) proficiency
• Web proficiency
• Ability to travel up to 30% of the time; may travel locally up to 50% during peak season
• Ability to clear required background check

Desired Qualifications

• Seven (7) to Ten (10) years of educational experience
• Prior experience using Salesforce, PowerSchool, and Canvas

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a home-based position that requires an environment that allows you to meet and communicate daily via Microsoft Teams or Zoom. Stable, high-speed internet that can deliver quality audio and video is essential to performing daily responsibilities in this position.

Compensation & Benefits

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $69,906-$85,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions.