Sr Partner Solution Engineer

About the role

Your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners.

You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey.

This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.

Areas of ownership

• Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases
• Lead technical discovery and translate business needs into scalable AI agent solutions
• Support POCs, demos, and technical validations to drive successful deal progression
• Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs
• Build partner capabilities over time to independently drive high-quality opportunities
• Partner closely with Sales and Partnerships to support partner-led and co-sell motions
• Shape solution design to align technical feasibility with customer and commercial goals
• Drive technical win conditions throughout the deal lifecycle
• Build and maintain strong relationships with strategic and emerging partners
• Identify and develop expansion opportunities across use cases, customers, and regions
• Act as a bridge between partners and internal teams (Sales, Product, Customer)
• Support development of scalable enablement assets and best practices
• Capture and translate partner and customer feedback into actionable product insights
• Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy
• Collaborate cross-functionally to refine messaging, positioning, and solution approach
• Contribute to scaling Parloa’s partner ecosystem as a core growth channel

Who You Are

• You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software
• You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture)
• You can balance hands-on technical depth with high-level solution storytelling and business value articulation
• You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes
• You are a strong communicator who can engage both technical audiences and senior business stakeholders
• You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams

Nice to Have

• Experience working with technology or services partners in a pre-sales or enablement capacity
• Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains
• Knowledge of Salesforce (SFDC) or other CRM tools
• Background in digital transformation or CX optimization initiatives