Partner Solutions Sr Specialist

Accountabilities

• Serve as a key resource for customer planning, implementation, support, and ongoing program success.
• Deliver a high-quality customer experience by proactively identifying training, support, and service requirements.
• Cook up resources across marketing, enrollment, operations, curriculum, instruction, billing, support, and professional development teams to ensure seamless delivery.
• Provide regular updates to partners regarding timelines, campaigns, services, operational progress, and program performance.
• Develop a strong understanding of customer goals, contract requirements, and account expectations to ensure successful execution.
• Support customer retention and growth initiatives by collaborating with internal teams and external stakeholders.
• Monitor program outcomes and provide consultative recommendations to improve effectiveness and partner satisfaction.
• Build trusted relationships with program leaders and operational stakeholders by understanding their challenges and objectives.
• Collaborate closely with sales, enablement, academic, and support teams to maximize account value.
• Escalate technical issues appropriately and coordinate with relevant teams to identify effective solutions.
• Contribute to continuous improvement efforts by identifying opportunities to enhance customer processes and experiences.

Requirements

• The ideal candidate is an experienced customer-focused professional with a background in education, digital learning, account management, or related fields.
• Candidates should demonstrate strong communication skills, strategic thinking, and the ability to manage multiple priorities in a remote environment.
• A Bachelor’s degree required, or equivalent combination of education and experience.
• Minimum of 5 years of relevant professional experience.
• 7-10 years of experience in education or digital learning environments preferred.
• Experience supporting customer accounts, partnerships, implementations, or program operations.
• Strong relationship-building skills with the ability to work effectively with internal teams and external stakeholders.
• A consultative approach with the ability to understand customer needs and recommend solutions.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage deadlines and competing priorities.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Project, and Visio.
• Experience with web-based platforms and digital collaboration tools.
• Experience with systems such as Salesforce, PowerSchool, or Canvas preferred.
• Ability to travel up to 30% of the time, with potential local travel up to 50% during peak periods.
• Ability to successfully complete required background checks.
• Ability to work effectively from a home-based environment with reliable high-speed internet.

Benefits

• Competitive salary range of $69,906 - $85,000, based on experience, qualifications, location, and other relevant factors.
• Eligibility for bonus opportunities.
• Comprehensive benefits package for eligible employees.
• Health benefits coverage.
• Paid time off.
• Fully remote, home-based work opportunity.
• Opportunity to contribute to innovative digital education solutions.
• Collaborative environment focused on customer success, learning, and professional growth.