Part Time Patient Access Representative Senior

Job Summary

Provide support to the Allina Health account by greeting and welcoming patients, collecting demographic and financial data, and entering information into the electronic medical record. The role directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need.

Primary Responsibilities

• Greets and welcomes patients in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete the registration process.
• Obtains signatures from patients as needed.
• Directs patients to their appointment or procedure.
• Assists in scheduling add‑on appointments.
• Documents any issues and resolutions in the electronic medical record.
• Resolves claim issues and registration errors on patient accounts and in assigned work queues.
• Uses resources, tools, and procedures to complete registrations for complex accounts.
• Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations.
• Obtains cost information and explains it to patients.
• Collects on patient financial obligations and handles complex questions as needed.
• Screens and approves patients for financial assistance programs and provides financial counsel as needed.
• Provides technical or functional direction for employees.
• Assists patients in completing request‑for‑information forms and submits them to the appropriate department.
• Provides customer service for inbound and outbound telephone calls.
• Identifies and escalates trends to leadership related to daily site activities.
• Participates in orientation and training of employees and provides feedback to leadership.
• Exhibits behaviors and expectations consistent with leadership roles.
• Assists and supports the team in all roles.
• Performs other duties as assigned.

Required Qualifications

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office, call center, or other customer‑facing setting.
• 1+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow‑up, benefits eligibility, etc.).
• Intermediate proficiency with Microsoft Office products.
• Ability to work 8‑hour shifts between 7:00 am – 4:00 pm on a rotating schedule (Week 1: Monday‑Thursday; Week 2: Tuesday‑Friday).
• Must be 18 years or older.

Preferred Qualifications

• Experience with Epic.
• Experience with electronic medical records.

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting up to 10 lb occasionally, and 2‑5 lb frequently.

Pay

The hourly pay for this role ranges from $20.00 to $36.00 per hour based on full‑time employment and factors such as local labor markets, education, work experience, and certifications. A $750 sign‑on bonus is available to external candidates only; internal UnitedHealth Group employees are not eligible.

Benefits

Comprehensive benefits package including incentive and recognition programs, equity stock purchase, 401(k) contributions (subject to eligibility), and additional benefits and incentives available to all employees.