Part Time Patient Access Representative

We need to output HTML fragment with sections: About the role? The posting includes description about Optum, Allina Health, etc. We need headings for sections that have content: About the role (maybe intro), Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule. Must not repeat job title. Must not include Job ID etc. Must not include boilerplate like EEO, legal, etc. Must not include sections with filler like "commensurate with experience". Must include only sections with real specific content. We need to parse the posting. Key content: - Intro: "$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together." - Then: "As a Patient Services Representative Associate, your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be stressful times. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve." - Location: "Location: United Hospital - Saint Paul, MN" - Hours: "Hours: 32 hours bi-weekly" - Schedule: "Schedule: Night shift, 8-hour shifts, variable start times including: 8:30 PM or 10:30 PM. Every other weekend. Holiday rotation." - Primary Responsibilities list (multiple bullet points). We'll put under

Responsibilities

with

• each. - Then: "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in." This could be part of About the role or maybe Benefits? It's about recognition and development. Could be part of About the role. - Required Qualifications list: bullet points. - Preferred Qualifications list. - Physical Demands list. - Note about sign-on bonus: "PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus." - Pay: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable." - Benefits: Already mentioned: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. - Also mention sign-on bonus $750 for external applicants. - Also mention "Hours: 32 hours bi-weekly" and schedule details. We need sections: About the role (intro), Responsibilities, Requirements (maybe combine Required and Preferred?), Benefits, Pay, Schedule. We must not create sections with filler. Ensure each section has substantive content. We must not repeat job title. We must not include navigation/legal/EEO etc. So we must omit the EEO paragraph, drug-free workplace, etc. We must not include duplicated lines. We must preserve all substantive information. We need to decide how to structure. Potential sections:

  About the role

  with paragraphs covering intro, mission, sign-on bonus note, location/hours? Actually location/hours could be separate but we have Schedule section for schedule details. Location maybe part of About the role or could be its own but not required. We could include location/hours in About the role as a paragraph. But we also have separate Schedule section for schedule details (night shift, etc). Hours: 32 hours bi-weekly could be in Schedule or About. We have Pay section: include pay range and note about factors. Benefits section: include comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401k contribution, sign-on bonus $750 for external applicants. Requirements section: include Required Qualifications and Preferred Qualifications and Physical Demands. Responsibilities section: list. We must not create sections with filler like "commensurate with experience". We have no such. Now produce HTML. We need to wrap each section:

  Heading

  then content: either

  for prose,

  • for lists. We must not include any extra tags like unless needed? Not prohibited but we can just output the fragment. Let's craft. About the role paragraph(s): First paragraph: "$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together." Second paragraph: "As a Patient Services Representative Associate, your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be stressful times. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve." Third paragraph maybe location/hours: "Location: United Hospital - Saint Paul, MN. Hours: 32 hours bi-weekly." We could also mention schedule? But schedule section will cover. Now Responsibilities: list each bullet. Responsibilities bullets: - Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures - Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures - Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms - Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs - Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record - Uses resources, tools, and procedures to complete registration for accounts and assigned work queues - Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries - Assists in scheduling add-on appointments as needed - May mentor other staff, provide technical or functional direction, and gather medical record information as needed - Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care Now Requirements: we could split into Required Qualifications, Preferred Qualifications, Physical Demands. But we could combine under Requirements heading with subheadings? The instruction says use

    for section headings. It didn't forbid subheadings like

    but better to keep only h3 sections. Could we have multiple h3 sections: Required Qualifications, Preferred Qualifications, Physical Demands? That would be many sections but each has content. The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine Required and Preferred into one Requirements section, and Physical Demands maybe part of Requirements or separate? Could be part of Requirements as well. We could have:

    Requirements

    with

    Required Qualifications:

    then
    list required, then

    Preferred Qualifications:

    then
    list preferred, then

    Physical Demands:

    then
    list physical. That's still one section with multiple paragraphs and lists. Now Benefits section: include sign-on bonus, comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401k contribution. We could also mention that benefits are subject to eligibility. Now Pay section: include hourly pay range $16.00 to $29 per hour based on full-time employment, note that pay based on factors, compliance with minimum wage. Now Schedule section: include schedule details: Night shift, 8-hour shifts, variable start times including 8:30 PM or 10:30 PM, every other weekend, holiday rotation. Also mention Hours: 32 hours bi-weekly? Already in About but could duplicate; but we should not duplicate? The instruction says preserve ALL substantive information; do not invent or summarize away detail. Duplication is okay if it's in original? It appears both Hours and Schedule are separate lines; we could keep Hours in About and Schedule details in Schedule section. That's fine. Now we must exclude boilerplate: EEO, drug-free workplace, etc. Also exclude the "PLEASE NOTE" about internal candidates? That's substantive about sign-on bonus eligibility, we should keep it in Benefits or maybe a note. We'll include in Benefits paragraph. Also exclude the "#RPO, #RED" at end. Now produce HTML. Let's craft. We'll output:

    About the role

    $750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

    As a Patient Services Representative Associate, your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be stressful times. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve.

    Location: United Hospital - Saint Paul, MN. Hours: 32 hours bi-weekly.

    Responsibilities

    • Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
    • Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
    • Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
    • Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs
    • Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic