Part Time Patient Access Representative

We need to output HTML fragment with sections: About the role? The posting includes description: "Optum is a global organization..." That's about the role/company. Then responsibilities list. Then benefits list. Then qualifications (required and preferred). Also mention sign-on bonus $2,000 for external applicants. Also schedule: "Ability to work Sunday - Wednesday from 7:00am - 5:30pm". Also pay range: "$16.00 to $29.00 per hour". Also location: "Our office is located at 1955 W. Frye Rd. Chandler, AZ." Also orientation note. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. We have content for About the role (company description). Responsibilities (list). Requirements? Could combine Required Qualifications and Preferred Qualifications? The spec says we can have Requirements and Qualifications separate. We'll put Required Qualifications under Requirements? Or we can have Requirements (maybe required) and Qualifications (preferred). But we need to follow headings list: we can use Requirements for required qualifications, Qualifications for preferred? Or Skills for soft skills? Let's decide. We have: Required Qualifications (list). Preferred Qualifications (list). Soft Skills (list). Physical And Work Environment (note). Benefits list. Pay range. Schedule. Location maybe part of About the role or separate? Could be in About the role. We must not create sections with filler. So we will include sections: About the role, Responsibilities, Requirements (required qualifications), Qualifications (preferred qualifications), Skills (soft skills), Benefits, Pay, Schedule. Also maybe Physical And Work Environment could be part of Skills or Requirements? But we have no heading for that; we could incorporate into Skills or Requirements as a note. But better to include as part of Skills? Not ideal. Could add a section "Working Conditions" but not in allowed headings. So we should embed that info in Skills or Requirements as a paragraph. We must not include boilerplate like EEO, drug test, etc. Remove those. We must preserve all substantive information. So we need to keep sign-on bonus note, location, orientation note, pay range, schedule, benefits list, responsibilities list, required qualifications, preferred qualifications, soft skills, physical work environment. We must not include duplicated lines. Let's extract substantive content: - Sign-on bonus: "$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS" and note: "PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus." - Company description: "Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together." - Role description: "Responsible for providing patient-oriented service in a clinical or Emergency Department setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment." - Location: "Our office is located at 1955 W. Frye Rd. Chandler, AZ." - Orientation: "New hire orientation will occur during the day shift for the first two weeks." - Responsibilities list (bullet points): - Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits - Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information - Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements - Verifies insurance coverage, benefits and creates price estimates, reverifications as needed - Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations - Identifies outstanding balances from patient's previous visits and attempts to collect any amount due - Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner - Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary - Maintains up-to-date knowledge of specific registration requirements for ED Registration - Benefits list (under "What Are The Reasons To Consider Working For UnitedHealth Group?"): - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. - Some Of Our Offerings Include Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) - You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. We could combine first bullet as generic; but we need to keep substantive. We'll list each as

. - Pay: "The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment." Also note: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)." Also sign-on bonus. - Schedule: "Ability to work Sunday - Wednesday from 7:00am - 5:30pm". Also orientation note: day shift first two weeks. - Required Qualifications: - High School Diploma/GED - 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role - Preferred Qualifications: - Experience with Microsoft Office products - Experience in a Hospital Patient Registration Department, Physician office or any medical setting - Working knowledge of medical terminology - Understanding of insurance policies and procedures - Experience in insurance reimbursement and financial verification - Ability to perform basic mathematics for financial payments - Experience in requesting and processing financial payments - Soft Skills: - Strong interpersonal, communication and customer service skills - Physical And Work Environment: - Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset We must not include boilerplate like EEO, drug test, etc. Now produce HTML fragment with headings

and content. We need to decide which sections to include. We have content for: - About the role (company description + role description + location + orientation?). Could be separate: About the role (company description), maybe also include location and orientation there. - Responsibilities (list) - Requirements (required qualifications) - Qualifications (preferred qualifications) - Skills (soft skills + physical work environment? Could be separate but we have no heading for physical environment; we could add to Skills as a note.) - Benefits (list) - Pay (including sign-on bonus, pay range, pay factors) - Schedule (work days/hours, orientation note) We must not create empty sections. Let's craft. HTML:

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for providing patient-oriented service in a clinical or Emergency Department setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Our office is located at 1955 W. Frye Rd. Chandler, AZ. New hire orientation will occur during the day shift for the first two weeks.

Responsibilities

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for ED Registration

Requirements

• High School Diploma/GED
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role

Qualifications

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Experience in insurance reimbursement and financial verification
• Ability to perform basic mathematics for financial payments
• Experience in requesting and processing financial payments

Skills

• Strong interpersonal, communication and customer service skills
• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

Benefits

• Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success.
• Paid Time