Part Time Patient Access Registration Representative

About the role

$2,000 sign on bonus for external applicants. The Part Time Patient Access Registration Representative supports patient care delivery in the areas of patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. Location: 1011 Spring City Dr, Waukesha, WI 53186. We offer 4 weeks of paid training; hours are based on schedule or discussed on the first day of employment.

Responsibilities

• Greets visitors and patients in person or via telephone/video conferencing while upholding excellent customer service
• Enters and updates patient demographic and financial information to ensure full registration as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file; photocopies/scans documents as needed
• Provides patients with financial responsibility information, collects patient liabilities, documents amounts, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient encounter are completed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards; works worklists and error reports timely and proactively seeks assistance to resolve issues
• May perform other duties upon request

Required Qualifications

• High School Diploma/GED
• 6+ months of customer service experience in an office/healthcare setting
• Intermediate proficiency with Microsoft Office products
• Ability to work 20 hours per week in the following rotating schedule:
  • Week 1: Sunday 7:45 am–12:00 pm, Tuesday and Thursday 11:30 am–6:00 pm
  • Week 2: Monday 4:00 pm–8:00 pm, Wednesday and Thursday 2:00 pm–6:00 pm, Saturday 7:45 am–12:00 pm
• Must be 18 years of age or older

Preferred Qualifications

• Experience with electronic medical records systems
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Soft Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast-paced environments

Pay

The hourly pay for this role ranges from $16.00 to $29.00 per hour based on full-time employment, subject to applicable minimum wage laws.