Part Time Patient Access Registration Representative

About the role

The Patient Access Registration Representative supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Primary Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Captures patient admission needs, bed assignments, and tracking boards where applicable
• Maintains audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Required Qualifications

• A High School Diploma/GED
• 6+ months of customer service experience in an office/healthcare setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 36 hours per week in the following rotating schedule:
• Week 1 - Sunday 7:45am-4:15pm, Wednesday 8:30am-5:00pm
• Week 2 - Wednesday and Thursday 8:30am-5:00pm, Fri 6:45am-3:15pm
• Week 3 - Wednesday 8:30am-5:00pm, Thursday 6:45am-3:15pm
• Week 4 - Thursday 8:30am-5:00pm, Friday 6:45am-3:15pm, Saturday 7:45am-4:15pm
• Must be 18 years of age OR older

Preferred Qualifications

• Experience with electronic medical records system
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Soft Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.