Part Time - Office Support Assistant III

About the role

The International Programs front office associate serves as the primary point of contact for students, scholars, faculty, staff, visitors, and community members engaging with the International Center. This position provides exceptional customer service, manages front office operations, supports passport services, coordinates facility and meeting space readiness, and assists with administrative and event-related functions that support the mission of the University of Missouri International Center.

Responsibilities

• Serve as the primary front office representative for the International Center, providing exceptional customer service and serving as the first point of contact for students, scholars, faculty, staff, visitors, and community members.
• Open and close the office; perform key holder duties and maintain a professional, welcoming reception environment.
• Answer, screen, and route telephone calls; respond to inquiries and connect customers with appropriate resources and services.
• Provide administrative support by maintaining calendars, shared spaces, office records, forms, supplies, mail distribution, and departmental communications.
• Cook up and manage the scheduling and readiness of conference rooms, hoteling spaces, passport services, and other shared office facilities.
• Maintain the appearance, cleanliness, and operational readiness of reception, meeting, hospitality, and common areas.
• Aid with departmental events, meetings, international delegations, and visitor hosting activities.
• Maintain awareness of departmental programs, services, events, and resources to provide accurate information and referrals.
• Serve as a trained U.S. Passport Acceptance Agent, assisting applicants with passport services, appointments, documentation requirements, and mail processing.
• Utilize university technology and software systems, including Microsoft Office, Outlook, Teams, Zoom, and departmental applications, to support daily operations.
• Collaborate with staff across International Center functional areas to ensure effective communication, customer service, and operational support.
• Participate in staff meetings, committees, training, professional development, and onboarding of new employees as assigned.
• Support emergency preparedness efforts by serving as a designated Zone Monitor and participating in drills and emergency response activities.
• Aid with special projects, student support initiatives, cultural programming, campus events, and other duties as assigned.

Requirements

• High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Qualifications

Minimum qualifications include:

• High school diploma or equivalent.
• At least 3 years of experience from which comparable knowledge and skills can be acquired.

Skills

Skills required for this position include:

• Exceptional customer service.
• Organizational skills.
• Attention to detail.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, customer-focused environment.

Benefits

Not applicable for this position.

Pay

Salary Range: $15.05 - $16.20 per hour

Schedule

Shift: Tuesday & Thursday, 8:00 - 5:00

Internal applicant information

University Title: Office Support Assistant lll

Application Materials: Cover letter and resume.

Sponsorship Information: Employment visa sponsorship is not available for this position.

Benefit Eligibility: Not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b).

Equal Employment Opportunity: The University of Missouri is an Equal Opportunity Employer.