Office Assistant - Part time

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.

Overview Of Responsibilities

• Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
• Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
• Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and reschedules as soon as possible.
• Greets patients as they arrive.
• Collects patient co-payments.
• Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
• Updates chart with copies of current insurance card and patient registration forms.
• Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived.
• Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
• Keeps patients informed of delays and explains alternatives when possible.
• Coeordinates the business schedule and office schedule for the Provider(s).
• Checks out patient by collecting any additional payment due for services rendered if applicable.
• Enters CPT and ICD 10 codes, when appropriate.
• Records and posts charges and payments daily, when appropriate.
• Balances cash drawer and prepares deposit for Practice Manager to take to bank.
• Aids patient with billing questions as capable and refers complex problems to the Practice Manager.
• Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.
• Processes requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Performs all duties respecting confidentiality and safety of all patients, employees, and Providers.
• Follows up with patients that canceled/no showed their appointment.
• Monitors patient portal, Payor Coverage Portal, and emails daily.

Education & Experience Required

• Experience: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
• Education: High School Graduate or GED equivalent.