Office Support Assistant II – Part-time

About the role

The primary responsibility of this position is to conduct telephone interviewing activities. A secondary activity may be to provide supervision and training support for new telephone interviewers. The position provides dual functionality, based on the complex and varied operational needs of the Center for Medical Epidemiology and Population Health (CMEPH).

Responsibilities

• Contact individuals by phone (cell or landline) to conduct interviews using computer-assisted telephone interviewing (CATI) software for a variety of health-related or other projects.
• Follow standard data collection protocols during the interviewing process, including reading scripts verbatim and asking every question that appears on your computer screen.
• Routinely use effective tactics to convert possible refusals to completed interviews.
• Maintain professional behavior while interviewing people from all walks of life, regardless of age, race/ethnicity, gender identity, etc., and interacting with other HBRRC staff.
• Carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process.
• Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, and callbacks) can be calculated.
• Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
• Participate in other types of survey activity (e.g., mailed questionnaires, Internet-based surveys) as needed.
• If requested, participate in training new interviewers.
• Serve as a backup for front desk coverage as needed or requested.
• Perform other tasks related to public health surveillance or research as needed.

Schedule

The center is open seven days a week. Telephone interviewing activities are conducted in four-hour shifts, typically: 9 a.m. – 1 p.m., 1 – 5 p.m., and 5 – 9 p.m., Monday – Friday; 10 a.m. – 2 p.m. and 2 – 6 p.m. Saturday; noon – 4 p.m. and 4 – 8 p.m. Sunday. Callers are expected to work at least three 4-hour shifts, including some night and weekend shifts with a maximum of 28 hrs. a week. This is not a remote work position. Job duties must be performed on site.

Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Pay

Salary Range: $15.00 - $16.16 hourly

Application materials

In addition to the Online Application, please provide Resume.