Part-Time IT Support Specialist

Description

This is a perfect opportunity for an IT-savvy college student or professional seeking a an opportunity to leverage and grow their technical and customer support experience in a busy and impactful role and casual yet dynamic work environment, where their work is recognized, their expertise invaluable, and the work schedule flexible.

Responsibilities

• Diagnose hardware, software, printing/scanning, tablet, mobile device, and basic network connectivity issues in a Windows 10/11 and Microsoft 365 environment. Use remote support tools and work with Hadco IT when needed.
• Provide local hands-on support for PCs, laptops, tablets, scanners, printers, phones, monitors, docks, and other common business devices.
• Aid users with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.
• Aid with basic user/account support in Active Directory / Entra ID under the guidance of Hadco IT.
• Perform basic network troubleshooting, including Wi-Fi, cabling, printer/scanner connectivity, security camera connectivity, and general connectivity issues. Escalate network changes or complex issues to Hadco IT.
• Help keep local IT equipment organized, charged, accounted for, and ready for use.
• Assist with local hardware setup, moves, replacements, and basic device configuration.
• Answer and resolve local technical helpdesk tickets/calls efficiently and professionally.
• Document issues, actions taken, and items that need escalation.
• Effectively translate technical concepts into easy-to-understand language to assist non-technical users.
• Provide practical hands-and-eyes support for Hadco IT when remote troubleshooting is needed.
• Follow Hadco IT standards and procedures.
• Work on various IT tasks and projects as needed.

Additional Comments

This is an on-site part-time position in Claremore, OK, expected to be approximately 20 hours per week over 3 days. Work schedule will be coordinated with Hadco based on site needs. Occasional after-hours, weekend work, or on-call support may be required from time to time. Responsibilities are subject to change with technology and corporate needs.

Base Requirements

• 3+ years of desktop support, helpdesk, field support, or similar IT support experience.
• Excellent problem-solving and troubleshooting skills.
• Excellent customer service skills and ability to help non-technical users.
• Excellent written, verbal, and listening skills.
• Ability to follow procedures, document work, and provide clear status updates.
• Ability to communicate with all levels of staff and work in a team environment.
• Experience with Microsoft products, including Windows 10/11, Microsoft 365, Office, Outlook, and Teams.
• Experience in Active Directory / Entra ID with basic user/account support, password resets, and access troubleshooting.
• Basic networking knowledge, including Wi-Fi, cabling, IP addresses, DNS/DHCP concepts, and connectivity troubleshooting.
• Experience supporting printers, scanners, tablets, mobile devices, and common business peripherals.
• Experience using an incident or call tracking system.
• Comfortable working in a warehouse / operations environment.
• Willingness to ask questions and escalate issues when needed.

Education and Experience

• High School Diploma or equivalent.
• 3+ years experience providing IT support in a business or field-support environment.
• Experience supporting PC-based software applications in a network environment (Windows 10/11, Microsoft Office / Microsoft 365).
• Experience in a Windows network environment.
• Experience in a manufacturing, warehouse, distribution, or logistics environment is preferred, not required.
• ERP or business operations system support experience is preferred, not required.
• Mobile device / MDM support experience is preferred, not required.