Technology Support Specialist, Part-Time

Responsibilities

• Serves as a level one to a level two technology support representative for the Office of Information Services.
• Manages the Technology Service Desk during evening hours, including email, telephone, and ticketing system responsibilities.
• Assists with access and usage of all University systems.
• Provides information and support for students, faculty, and staff with technology account activation, usage, troubleshooting.
• Remediates computer lab and classroom technology and audiovisual equipment issues.
• Remediates technical and audiovisual issues at campus events.
• May supervise and assign tasks to student employees.
• Escalates issues related to technology account access and system errors and outages to appropriate department leadership by phone in a prompt and detailed manner.
• Affords assistance to commuter and residential students with network connectivity issues in all campus buildings, including residence halls, and provides limited support for personally owned devices.

Qualifications

• Minimum Qualifications: Associate's degree or equivalent college level coursework, Experience providing customer service in a professional setting, Knowledge of Microsoft and Apple operating systems, hardware, and software, Ability to troubleshoot issues independently or as part of a team, Ability to multitask and provide quality assistance in urgent situations.
• Preferred Qualifications: Technology related experience in higher education, Experience maintaining classroom and audiovisual technology, Experience supporting technology system access and usage.