Part Time - Information Technology Support Specialist

About the role

Penn State Hazleton is seeking a temporary Information Technology Support Specialist to provide technical support to students, faculty, and staff, diagnose, research, and resolve user issues in a timely manner, and serve as the lead technology department point of contact for campus activities requiring technical support.

Anticipated 40 hours per week not to exceed 16 weeks.

Responsibilities

• Maintain and troubleshoot classroom and learning space instructional technologies including computers, A/V control systems, and components.
• Work with members of the IT department to design solutions for audio-visual integration and technology to maintain a high-quality instructional environment.
• Provide training to students, faculty, staff, and external groups on the use of technology equipment; provide training for student lab workers on setups for events.
• Provide technology instructions in classrooms for ease of use.
• Manage and maintain classroom and learning space technology inventory including the documentation of design, installation of components, and life cycle plan; report on problem areas and make suggestions for future improvements.
• Provide end-user troubleshooting and support by entering trouble tickets, identifying and correcting problems, and communicating with other members of the IT team.
• Manage and support technology used for internal and external campus events; direct the setup of portable equipment, schedule sound checks, and ensure that technology is in working order.
• Utilize the University’s tools for live streaming.
• Prepare a life-cycling plan for event equipment.
• Communicate to the campus community on technology issues and updates.
• Work collaboratively with other departments to accomplish tasks and goals to aid in the university’s mission and vision.
• Understand and contribute to strategic planning, and department planning and follow University and information security policies and procedures.
• Perform general administrative tasks, office and closet cleanliness and upkeep, report production, maintenance of documentation, asset management and inventory, and ongoing task reports.
• Understand accessibility and incorporate accessibility principles into solutions.
• Occasional evening and/or weekend hours to provide technology setup, support, and breakdown for campus activities.

Requirements

• Associate’s degree required; Bachelor’s degree preferred.
• Plus 1–3 years of related experience.
• Or an equivalent combination of education and experience.
• Experience with computer support, event management, and AV experience.