IT Support Specialist (Part-Time)

Key Responsibilities

• Serve as the on-site point of contact for employee technology support at our Costa Mesa office
• Troubleshoot hardware, software, and connectivity issues across Mac and Windows devices
• Provide timely, in-person support for laptops, desktops, printers, mobile devices, and collaboration tools
• Manage and prioritize support requests to ensure timely resolution
• Onboarding, Offboarding & Equipment Management
• Set up and configure laptops, peripherals, and mobile devices for new hires
• Support employee onboarding and offboarding by ensuring appropriate system access and equipment setup or retrieval
• Maintain accurate tracking of company-issued equipment including laptops, iPads, phones, monitors, docking stations, and accessories
• Coincide equipment repairs, replacements, and warranty support as needed
• Systems & Access Support
• Provide support for core company systems including HRIS, shared drives, scheduling tools, and communication platforms
• Aid with user account setup and permissions management
• Pearl with HR to ensure employees have appropriate system access aligned with their roles
• Network & Security Support
• Troubleshoot Wi-Fi and VPN connectivity issues
• Ensure devices meet company security standards including updates and device protections
• Support secure access practices and basic cybersecurity awareness
• Process & Organization
• Maintain a centralized system for tracking IT support requests
• Document recurring issues and solutions to improve efficiency
• Support small improvements to technology workflows and organization

Qualifications

• 3–5+ years of hands-on IT support experience (help desk, desktop support, or similar)
• Strong working knowledge of Mac and Windows environments
• Experience troubleshooting hardware, software, and basic network connectivity issues
• Strong organizational skills with attention to detail, particularly in tracking equipment and documenting support requests
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with a service-oriented mindset
• Comfortable working independently in an on-site support role

Preferred Experience

• Experience working with IT ticketing systems
• Exposure to IT security best practices
• Experience supporting HRIS or workforce management systems
• Experience maintaining equipment or asset tracking systems
• Experience supporting hospitality, events, or multi-location organizations