IT Support Specialist (Part-Time)

About the role

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces. We are seeking a new member to add to our IT team. The IT Support Specialist (Part-Time) will serve as the onsite IT resource for our Marion, SC warehouse and distribution operations while also providing remote support to employees at our Charleston headquarters as needed.

Responsibilities

• Serve as the primary onsite IT support resource for employees at the Marion warehouse
• Independently troubleshoot and resolve common technical issues involving desktops, laptops, mobile devices, monitors, printers, scanners, and peripherals
• Provide remote technical support to employees at our Charleston headquarters as needed
• Troubleshoot issues related to operating systems, Microsoft 365, productivity tools, and standard business applications
• Assist employees with password resets, MFA setup, account access, and basic user administration tasks
• Monitor and respond to help desk tickets in a timely and customer-focused manner
• Determine when issues require escalation and coordinate with senior IT team members remotely to resolve more complex problems
• Prepare and deploy new employee workstations and IT equipment
• Install approved applications, software packages, and updates
• Assist with device imaging, patching, and maintaining compliance standards
• Diagnose basic hardware issues and coordinate warranty service or replacement when needed
• Maintain accurate tracking of computers, peripherals, and other IT equipment
• Support printers, shared devices, and technology used throughout warehouse operations
• Troubleshoot basic Wi-Fi, networking, and connectivity issues
• Provide onsite assistance when remote IT team members need physical access to equipment or systems in Marion
• Set up accounts, devices, and permissions for new hires
• Prepare and distribute equipment for new employees
• Collect and process returned equipment during employee offboarding
• Ensure onboarding and offboarding checklists are completed accurately
• Maintain accurate records of hardware and software assets
• Document troubleshooting steps, common issues, and resolutions for internal knowledgebase use

Requirements

• Previous IT support, help desk, desktop support, or related technical troubleshooting experience
• Degree or coursework in Information Technology, Computer Science, or a related field preferred
• Fundamental understanding of Windows and macOS operating systems
• Familiarity with Microsoft 365, common business applications, and basic networking concepts
• Ability to independently troubleshoot and resolve routine technical issues without onsite supervision
• Good technical judgment, including the ability to recognize when an issue should be escalated
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Dependable and comfortable being the primary onsite point of contact for IT support
• Ability to follow established procedures while taking initiative when needed
• Comfortable providing both hands-on onsite support and remote technical assistance

Benefits

• Hands-on experience supporting a growing eCommerce and distribution organization
• Opportunity to work closely with an experienced IT team
• Collaborative and team-oriented work environment
• Employee discounts on Maxwood Furniture brands