Part-Time Customer Experience Specialist (Leasing/Customer Service)

About the role

This is a part-time opportunity. A flexible schedule is required and includes weekends and evening hours.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers, including prospects, residents, and vendors, when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Maintain package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.

Compensation & Benefits

• Competitive base pay and quarterly bonus structure!

Schedule

A flexible schedule is required and includes weekends and evening hours.

Qualifications

• Desire to solve problems.
• Desire to help residents feel at home.
• Desire to assist prospective residents in finding their perfect apartment home.