Part-Time Customer Experience Specialist (Leasing/Customer Service)

About the role

This position is a part-time opportunity at The Retreat at Stillmeadow Apartments in Eastern Cincinnati, OH. You will work weekends and evenings, providing exceptional customer service and support to residents and prospective residents.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers, including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk through buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Aid in planning community events and social media marketing.
• Organize the package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick-start your career with room to grow into future management positions.

Qualifications

• Desire to solve problems and provide excellent customer service.
• Ability to clearly communicate and interact with a wide range of people.
• Positive attitude and willingness to go above and beyond for our residents.
• Experience in customer service or a related field is preferred but not required.

Benefits

Not specified.

Pay

Not specified.

Schedule

Flexible schedule required, including weekends and evening hours.