Customer Experience Specialist (Leasing/Customer Service)

About the role

As a Customer Experience Specialist at Lake St. James Apartments in Conyers, GA, you will help residents and prospective residents feel at home. You will work full-time with a flexible schedule that includes weekends and evenings.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Aid in planning community events and social media marketing.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.

Qualifications

• Upbeat attitude
• Ability to clearly communicate
• Desire to solve problems

Benefits

• Competitive base pay and quarterly bonus structure
• Full health, vision, dental, life, and disability benefits available within 1-30 days
• Generous 401k and HSA Company match
• Paid time off – eligible for 3 weeks (120 hours) in 1st year
• 10.5 paid holidays

Pay

Competitive base pay and quarterly bonus structure.

Schedule

Full-time with a flexible schedule that includes weekends and evenings.