Part-Time Customer Experience Specialist (Leasing/Customer Service)

About the role

This position offers part-time customer service and leasing support at 5 Row Apartments in Charlottesville, VA.

Responsibilities

- Put your upbeat attitude, communication skills, and creativity into action. - Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. - Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. - Answer all phone calls to the property and take detailed notes and information. - Ensure apartments are ready to show daily and for upcoming move-ins. - Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. - Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. - Assist in planning community events and social media marketing. - Organize package room daily as packages are delivered. - Maintain community-related communications and vendor relationships.

Qualifications

- A positive attitude and ability to communicate effectively. - Strong organizational skills. - Ability to work flexible hours, including weekends and evenings. - Willingness to learn and adapt to new processes. - Basic computer skills, including Microsoft Office applications.

Skills

- Excellent verbal and written communication skills. - Creativity and problem-solving abilities. - Ability to multitask and prioritize tasks efficiently.

Benefits

- Flexible schedule accommodating weekends and evenings. - Opportunity to grow your career within the company.

Pay

- Competitive hourly rate based on experience.

Schedule

- Part-time position requiring flexibility to work weekends and evenings.