Part-Time Customer Experience Specialist (Leasing/Customer Service)

About the role

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home!

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers, including prospects, residents, and vendors, when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Aid in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick-start your career with room to grow into future management positions.

Qualifications

• A flexible schedule is required, which includes evening and weekend hours.
• This position may offer up to 24 hours of work per week.

Benefits

• Create a memorable experience for those who enter our doors.

Pay

• Not specified

Schedule

• Flexible schedule required, including evenings and weekends.

Skills

• Upbeat attitude
• Communication skills
• Creativity
• Customer service
• Problem-solving
• Self-guided tours

Benefits

• Opportunity to grow into future management positions