Part Time Branch Ambassador - New Jersey Market

Overview

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

What You’ll Actually Do

• Embodiment of our culture of outstanding hospitality
• Helping clients navigate our latest tools
• Empowering clients to reach their financial goals
• Anticipating needs and solving problems before they arise
• Mentoring clients in a digital world
• Educating clients on digital tools and banking solutions
• Identifying personal or business goals and pairing them with the right tools
• Greeting customers and ensuring they feel welcomed

What You Bring

• Curious and empathetic
• Tech-savvy
• Precision and attention to detail
• Adaptable and comfortable with a fluid workspace
• Curious about the "why" behind the "how"

Why Join Us?

• Inclusive environment investing in your confidence, service mindset, and professional growth
• Comprehensive benefits package including medical, dental, vision, and prescription coverage, paid time off, education assistance, matching 401(k), parental leave, mental health support, and backup child or elder care
• Support surrounding branches within a 50-mile radius, with occasional opportunities to assist other locations in the broader region
• Flexible schedule, including nights, weekends, with hours and days subject to change

The Perks

• Day 1 coverage for medical, dental, vision, and prescriptions, plus flexible spending accounts, life and disability insurance
• Education assistance
• Matching 401(k) contribution up to 7.5%
• Paid parental leave
• Mental health support
• Back-up child or elder care

Essential Functions (Included, but not limited to)

• Executing high-volume cash transactions with 100% accuracy
• Maintaining a "compliance-first" mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met
• Educating clients on mobile banking, remote deposit capture, and contactless payments
• Identifying and addressing personal or business goals
• Greeting customers and ensuring they feel welcomed

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills