Part Time Branch Ambassador - New Jersey Market

Overview

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

What You’ll Actually Do

• Embodiment of our culture of outstanding hospitality
• Relationship-building with friendly, attentive service and digital innovation
• Helping clients navigate latest tools and empower them to reach financial goals
• Anticipating needs, solving problems before they arise, and having a genuine passion for helping people thrive in an evolving digital world
• Mentor in a digital world, educating clients on mobile banking, remote deposit capture, and contactless payments
• Identifying personal or business goals and pairing them with the right digital tools or banking solutions
• Greeting customers and ensuring no one feels like just a "number" in a high-volume operation

What You Bring

• Curious, empathetic, and tech-savvy individual
• Early adopter of apps and digital tools
• Natural gift for making people feel welcome and heard
• Precision and attention to detail
• Adaptability to a "fluid" workspace
• Curiosity about the "why" behind the "how"

Why Join Us?

• Inclusive environment investing in your confidence, service mindset, and professional growth
• Comprehensive benefits package including medical, dental, vision, flexible spending accounts, life and disability insurance, paid time off, education assistance, matching 401(k), paid parental leave, mental health support, and back-up child or elder care
• Support surrounding branches within a 50 mile radius, with occasional opportunities to assist other locations in the broader region
• Flexible schedule including nights, weekends, with hours and days subject to change

The Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Mental Health support
• Back-up Child or Elder Care

Essential Functions (Included, but not limited to)

• Executing high-volume cash transactions with 100% accuracy
• Maintaining a "compliance-first" mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met
• Educating clients on leveraging mobile banking, remote deposit capture, and contactless payments
• Identifying personal or business goals and pairing them with the right digital tools or banking solutions
• Greeting customers and ensuring no one feels like just a "number" in a high-volume operation

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills