Part Time Branch Ambassador - New Jersey Market

Overview

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

What You’ll Actually Do

• Embody our culture of outstanding hospitality by blending friendly, attentive service with cutting-edge digital innovation.
• Help clients navigate our latest tools and empower them to reach their financial goals.
• Anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.
• Mentor clients in a digital world, educating them on how to leverage mobile banking, remote deposit capture, and contactless payments.
• Identify personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.
• Greet customers and ensure no one feels like just a "number," balancing efficiency with warmth.

What You Bring

• A curiosity to understand the "why" behind the "how."
• A natural gift for making people feel welcome and heard.
• Tech fluency, being an early adopter of apps and digital tools.
• Precision and attention to detail.
• Adaptability to a "fluid" workspace.

Why Join Us?

• Free from traditional sales quotas, focusing on the depth of your impact on customers, teammates, and the community.
• An inclusive environment where we invest in your confidence, service mindset, and professional growth.
• A comprehensive benefits package designed to fuel your journey, including medical, dental, vision, and prescription coverage, paid time off, education assistance, matching 401(k), paid parental leave, mental health support, and back-up child or elder care.

The Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance.
• Paid Time Off.
• Education Assistance.
• Mental Health support.
• Back-up Child or Elder Care.
• Support surrounding branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader region.
• Flexible schedule, including nights, weekends, with hours and days subject to change.
• Regular and consistent attendance.
• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate’s degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Essential Functions (Included, but not limited to)

• Execute high-volume cash transactions with 100% accuracy.
• Maintain a "compliance-first" mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met.
• Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
• Identify personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.
• Greet customers and ensure no one feels like just a "number," balancing efficiency with warmth.

Basic Qualifications

• A High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Regular and consistent attendance.

Preferred Qualifications

• An Associate’s degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.