Parking Services Officer I

Department: Belknap Campus • Full time • Regular

About the role

The Parking Services Officer supports the daily operations, enforcement, maintenance, and customer service functions of the university’s parking and transportation system.

Responsibilities

• Collect, secure, and reconcile parking revenue from pay stations and other parking equipment across campus locations.
• Troubleshoot, maintain, and perform minor repairs on parking gates, pay stations, and access control equipment; document and report major repair needs.
• Patrol campus parking lots, garages, and roadways to enforce university parking rules, regulations, and permit requirements.
• Issue citations, warnings, and take enforcement actions for parking violations, including immobilization or towing when authorized.
• Verify permits, license plates, virtual credentials, and identify abandoned, disabled, or improperly parked vehicles.
• Provide parking information, directions, and customer assistance to students, employees, visitors, vendors, and event guests.
• Respond professionally to complaints, disputes, citation questions, and other parking-related concerns.
• Monitor parking facilities for safety hazards, suspicious activity, vandalism, accidents, and infrastructure concerns; report issues to appropriate departments.
• Assist campus police, security, facilities, and emergency personnel as needed, including traffic and pedestrian control.
• Support campus events, move-in activities, athletic events, commencements, and temporary traffic or parking control operations.
• Operate enforcement and communication equipment, including citation devices, radios, and license plate recognition systems.
• Maintain accurate records, reports, documentation, permit audits, and other operational or compliance-related data.

Requirements

• High School Diploma/GED and up to two (2) years of relevant experience or an equivalent combination of education and experience.

Preferred Qualifications

• 2 years of cash handling and customer service experience.

Skills

• Ability to coordinate and execute multiple tasks until completion.

Pay

Target compensation range: $15.76 – $23.66 per hour, commensurate with experience.