Parking Enforcement Officer I

About the role

Provides university parking services by enforcing university rules and regulations. Assists the public with information, such as directions to buildings and offices.

Responsibilities

• Issues citations across main and remote campus
• Acts as kiosk guard as directed
• Provides battery jumps and key assists (LAAP)
• Boots truck/university vehicle use
• Traverses a geographical area (district) by walking, bicycle, cart, or motorized vehicle while issuing citations or warnings
• Articulates directional information and location of buildings and offices to visitors
• Installs and removes immobilization devices
• Provides key and battery assists
• Takes lot counts as directed
• Supports the Events staff by delivering, setting up, and taking down cones, barricades, signs, and sign covers
• Walks and lifts immobilization devices, stacks of parking cones, and impound scooters weighing approximately 30 pounds continuously throughout an 8-hour shift
• Writes incident and campus condition reports, and conveys to supervisor and/or management
• Reports all irregularities, emergencies, or suspicious activity to the University Police Department
• Performs other related functions as assigned

Requirements

• High school graduation or GED
• Minimum one year experience working with the public or in a direct customer service role
• Strong team player and good communication skills
• Able to work independently and make good decisions
• Experience completing reports, maintaining database records, and maintaining files
• Good computer skills
• Professional demeanor, attention to detail, punctual, dependable attendance
• Clean driving record at time of hire and always maintain an acceptable driver rating
• Eligible to operate a university vehicle under UTDRIVERS qualifications

Qualifications

• Relevant education and experience may be substituted as appropriate
• Three or more years working in a direct customer service function, or in a position with high public contact
• Extreme patience in stressful situations
• Previous experience as a ticket writer or security guard
• Familiarity with the use of a tablet
• Previous experience in a university parking enforcement operation
• Experience with T2 software
• Experience with license plate recognition (LPR) systems

Skills

• Ability to work independently and make good decisions
• Good communication skills
• Attention to detail
• Punctual, dependable attendance
• Good computer skills
• Ability to work in extreme temperatures and chemical fumes
• Manual dexterity
• Keyboard skills
• Ability to lift and move objects weighing approximately 30 pounds
• Ability to climb stairs and ladders
• Ability to drive

Benefits

UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Roads Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

Pay

$41,600 + depending on qualifications, paid overtime

Schedule

Monday-Friday, 6:45am – 3:15pm