Parking Enforcement Officer

Key Responsibilities

• Parking Enforcement & Campus Operations:
  • Conduct visible, friendly patrols of assigned areas (on foot or in vehicles) with a customer service mindset.
  • Enforce university parking rules and regulations through consistent, fair, and equitable practices.
  • Monitor parking lots and garages to ensure compliance with university policies and educate drivers on regulations when appropriate.
  • Issue citations respectfully and consistently, ensuring clear and accurate documentation of enforcement actions.
  • Cookordination towing or vehicle relocation services with discretion, professionalism, and adherence to policy.
  • Support traffic management, event parking coordination, and emergency response activities.
  • Post and retrieve signage for special events and communicate parking impacts clearly to the campus community.
• Customer Service & Campus Engagement:
  • Serve as a knowledgeable, approachable, and visible point of contact for parking-related inquiries and campus navigation.
  • Respond promptly and courteously to questions, concerns, and service requests from students, faculty, staff, and visitors.
  • Provide accurate information regarding parking policies, permits, and campus directions.
  • Aid community members with wayfinding and general campus support.
  • Act as a University ambassador by fostering a welcoming, respectful, and service-oriented environment in all interactions.
• Administrative, Facilities & Team Support:
  • Maintain accurate records of citations, incidents, and daily enforcement activities using parking enforcement systems and handheld devices.
  • Prepare reports, logs, and documentation in a timely manner.
  • Monitor parking facilities and report maintenance concerns (e.g., damaged signage, lighting outages, overgrown vegetation) that may impact safety or customer experience.
  • Support departmental operations and contribute to continuous service improvement.
  • Model and promote a culture of respect, service, and safety; provide informal training or guidance to less experienced officers as needed.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a satisfactory driving record is required.
• Previous Parking Enforcement Experience Is Preferred.
• Experience in higher education, security, or transportation services is preferred.
• Strong customer service experience in a public-facing or fast-paced environment.
• Ability to communicate clearly, remain professional, and handle difficult or high-stress situations.
• Strong interpersonal skills and ability to engage respectfully with diverse populations.
• Attention to detail and ability to follow procedures consistently.
• Experience using handheld devices, radios, or similar technology.
• Ability to walk or stand for extended periods and lift up to 25 pounds.
• Ability to work outdoors in varying weather conditions.
• Willingness to work flexible schedules, including nights, weekends, and holidays.
• Ability to safely work in environments with traffic, noise, or occasional confrontational situations.