PARKING MANAGER - HOTEL

About the role

As a hotel operations manager, you will oversee and lead all aspects of the valet drive's daily operations to ensure a seamless guest experience. You will manage a team of valet parking attendants and work closely with other departments within the hotel to ensure high standards of service and guest satisfaction.

Responsibilities

• Manage the day-to-day valet operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Maintain a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Maintain the cleanliness and appearance of the valet parking area.
• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Meet or exceed established performance targets.
• Train and motivate valet staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Monitor customer feedback and take corrective actions to continuously improve service quality.
• Foster clear and open communication within the valet team and with other departments.
• Cook up with hotel or venue management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.
• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work-life balance for team members.
• Offer opportunities for professional growth and development within the department.
• Collaborate with other departments to ensure a seamless guest experience, including event planning and special accommodations.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).

Qualifications

• Financial acumen is a plus.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).

Benefits

• $28.00 - $30.00 per hour
• Potential 20% Bonus
• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick/Holiday
• Discount programs

Pay

$28.00 - $30.00 per hour

Schedule

N/A