Hotel Parking Manager

About the role

You will be responsible for overseeing the daily operations of our valet drive, ensuring excellent customer service, and managing a team of valet parking attendants. If you have a passion for hospitality, a professional demeanor, and 3-5 years of hospitality leadership experience, we encourage you to apply.

About Us

About Us: One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture

• Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of our unique culture traits.
• We guard these values and attributes fiercely.

About the Position

• Accountability: Manage the day-to-day valet operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Maintain a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Maintain the cleanliness and appearance of the valet parking area.

Profitability

• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Meet or exceed established performance targets.

Exceptional Service

• Train and motivate valet staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Monitor customer feedback and take corrective actions to continuously improve service quality.

Communication

• Foster clear and open communication within the valet team and with other departments.
• Coordinate with hotel or venue management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.

Family

• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work-life balance for team members.
• Offer opportunities for professional growth and development within the department.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.