PARKING MANAGER - HOTEL

About the role

Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.

Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations.

Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.

Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.

Maintaining continual communication with property management, customers, and guests.

Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments.

Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.

Responsibilities

• Ensure parking policies and procedures meet expectations and established standards.
• Maximize profitability and minimize financial exposure.
• Participate in hiring, training, coaching, and counseling processes of team members.
• Coordinate special event activities and coordinate with other Supervisors and Directors.
• Resolve guest or visitor complaints, vehicle claims, and service discrepancies.
• Maintain communication with property management, customers, and guests.
• Monitor production levels and performance to implement cost reduction initiatives.
• Maintain a safe and clean work environment.
• Handle call-offs and assist with scheduling when necessary.
• Diagnose and perform preventative care maintenance.
• Ensure accountability and compliance with company policies.

Requirements

• Bachelor’s degree preferred, but not required.
• One year supervisory experience required.
• Prior parking experience is a plus, but not required.
• Willingness to work a flexible schedule, and availability to work weekends.
• Valid driver’s license and ability to drive a manual transmission vehicle.
• Excellent customer service skills.
• Exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Qualifications

• Willingness to work a flexible schedule, and availability to work weekends.
• Valid driver’s license and ability to drive a manual transmission vehicle.
• Excellent customer service skills.
• Exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Skills

• Customer service skills.
• Communication skills.
• Microsoft Office Suite skills.
• Time management skills.
• Team leadership skills.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401(k).
• Vacation/sick leave for full-time and part-time employees.
• Holiday leave for full-time and part-time employees.
• Discount programs.

Pay

Compensation Range: $30.00 - $35.00 per hour + Bonus

Schedule

Flexible schedule, availability to work weekends.