PARKING MANAGER - HOTEL

About the role

Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.

Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations.

Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.

Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.

Maintaining continual communication with property management, customers, and guests.

Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments.

Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.

Responsibilities

• Ensure parking policies and procedures meet expectations and established standards.
• Maximize profitability and minimize financial exposure.
• Participate in hiring, training, coaching, and counseling processes of team members.
• Coordinate special event activities and coordinate with other Supervisors and Directors.
• Respond to and resolve guest or visitor complaints, vehicle claims, and service discrepancies.
• Maintain continual communication with property management, customers, and guests.
• Monitor production levels and performance to implement cost reduction initiatives.
• Maintain a safe and clean work environment.
• Handle call-offs and assist with scheduling when necessary.
• Diagnosis and preventative care maintenance.
• Ensure accountability and exceptional service.

Requirements

• Bachelor’s degree preferred, but not required.
• 2 years management experience required.
• Prior parking experience is a plus, but not required.
• Willingness to work a flexible schedule, and availability to work weekends.
• Valid driver’s license, manual transmission vehicle driving ability.
• Excellent customer service skills.
• Exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment.
• High energy environment handling multiple tasks within time constraints.

Qualifications

• Willingness to work a flexible schedule, and availability to work weekends.
• Valid driver’s license, manual transmission vehicle driving ability.
• Excellent customer service skills.
• Exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment.
• High energy environment handling multiple tasks within time constraints.

Skills

• Customer service skills.
• Communication skills.
• Microsoft Office Suite skills.
• Time management skills.
• Leadership and management skills.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k.
• Vacation/Sick for full-time and part-time employees.
• Holiday for full-time and part-time employees.
• Discount programs.

Pay

Compensation Range: $33.00 - $35.00 per hour + Bonus

Schedule

Flexible schedule, availability to work weekends.