Hotel Parking Manager

One of the nation’s leading parking management experts, ACE Parking has been in business for over 75 years. Our strong, distinctive culture is built on clear values—caring, loyalty, humility, and a deep commitment to community—that guide how we treat clients, partners, guests, and team members.

About the role

As a Parking Manager you will be the first point of contact for visitors, providing top‑notch customer service and creating a lasting impression. You will work in a fast‑paced, fun environment, overseeing parking operations while ensuring safety, profitability, and exceptional guest experiences.

Responsibilities

• Ensure parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Participate in hiring, training, coaching, and counseling team members to meet performance standards across multiple locations.
• Plan and direct special‑event activities, coordinating with other supervisors and directors as required.
• Respond to and resolve guest or visitor complaints, vehicle claims, and service discrepancies.
• Maintain continual communication with property management, customers, and guests.
• Monitor production levels and performance to implement cost‑reduction initiatives and support cooperation among locations and departments.
• Maintain a safe and clean work environment by educating and directing team members on equipment and resource use.
• Handle call‑offs and assist with scheduling when necessary.
• Perform diagnosis and preventative care maintenance of parking equipment.
• Communicate effectively with property management, site managers, customers, and guests.
• Treat team members and guests as extended family, demonstrating respect, empathy, and courtesy.
• Provide exceptional service by assisting with luggage, giving directions, and offering help whenever needed.
• Oversee operational efficiency and profitability of the location.

Requirements

• Bachelor’s degree preferred, but not required.
• At least one year of supervisory experience.
• Valid driver’s license and ability to drive a manual‑transmission vehicle.
• Willingness to work a flexible schedule, including weekends.
• Excellent customer‑service skills.
• Exceptional oral and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to multitask in a fast‑paced, high‑energy environment and meet time constraints.

Qualifications

• Prior parking experience is a plus.

Benefits

• Medical, dental, vision, and life insurance coverage for full‑time, eligible employees.
• Flexible Spending Accounts for full‑time, eligible employees.
• 401(k) retirement plan.
• Paid vacation and sick leave for full‑time and part‑time employees.
• Paid holidays for full‑time and part‑time employees.
• Discount programs.

Pay

Compensation range: $33.00 – $37.00 per hour, plus bonus.

Schedule

Flexible schedule required; availability to work weekends.