P&C Insurance Customer Service Representative

Start date: September 8th – 4-month contract-to-hire opportunity.

About The Role

We're seeking customer-focused professionals to support small business clients by delivering exceptional service and resolving policy-related questions. This is a fully inbound role with no cold calling, offering training, career growth, and the opportunity to build a long-term career in the insurance industry.

Responsibilities

• Handle inbound calls and follow up on online applications
• Assist customers with coverage, billing, and policy-related questions
• Provide prompt service with a focus on first-call resolution
• Accurately document customer interactions and update records
• Manage multiple systems while balancing calls, documentation, and follow-ups
• Support customer retention and overall client satisfaction
• Contribute to a positive, team-oriented environment

Qualifications

Required:

• Active Property & Casualty (P&C) License
• Customer service, call center, or client support experience
• Strong communication and problem-solving skills
• Ability to multitask and learn new systems
• Dependable with a customer-first mindset

Preferred:

• Insurance customer service experience
• Associate’s degree

Pay

$21.47/hr (licensed) plus uncapped incentives.

Schedule

8:00 AM – 10:00 PM CST.

Benefits

If eligible, the following benefits may be available for this temporary role:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

Hybrid position in Las Vegas, NV.