P & C Licensed Insurance Customer Service Representative II

Brief Summary of Role

This is a hands-on service role for experienced, licensed insurance professionals who are comfortable handling property policies and customer requests independently. You’ll be part of a structured service team responsible for:

• Processing endorsements and policy changes
• Handling billing and renewal questions
• Communicating clearly with customers and carriers
• Maintaining accurate documentation in Salesforce

You Won't Be

• Managing a book of business
• Responsible for sales quotas

What You'll Bring

• 4+ years working in the insurance industry (homeowners/property experience strongly preferred)
• 2+ years in a customer-facing service role
• Active Property & Casualty insurance license (required before starting — non-negotiable)

What Makes You Successful Here

• You can prioritize and manage multiple service requests without losing accuracy
• You understand that details matter — especially in property insurance
• You’re comfortable making decisions without constant direction
• You communicate clearly and professionally — even in challenging conversations
• You’re tech-savvy (Salesforce experience is a plus)
• You enjoy improving processes instead of just following them

Benefits

• Comprehensive health, dental, vision and life insurance
• Flexible paid time off
• Retail savings plan with company match

Pay Range

• 19 - 27 USD per hour (Remote (United States))