LICENSED Customer Care Representative (P&C License REQUIRED)

Job Summary

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!

Essential Job Functions

• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluate and interpret policy information within prescribed authority limits.
• Access account information and communicate while working in multiple systems.
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Build knowledge and acumen through self-directed learning.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
• Help maintain department knowledge resources to keep them current.
• Actively listen to customer concerns to identify trends or patterns.
• Recognize opportunities for process improvement and makes recommendations to leadership.
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
• May work with external vendors to further address customer needs.
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.

Workplace

Remote

Onboarding

• Start Date: Tuesday, August 18, 2026
• Onboarding Week (Week 1): 9:30 AM – 6:00 PM CT / 8:30 AM – 5:00 PM MT
• Training And Post Training Shift (Week 2 & Beyond): Monday through Friday 10:30 AM – 7:00 PM CT / 9:30 AM – 6:00 PM MT
• Department Operating Hours: Monday–Friday: 6:45 AM – 7:15 PM CT / Monday–Friday: 5:45 AM – 6:15 PM MT

Physical Environment

• This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

• A High School Diploma or equivalent required.
• Active Producer/Agent Property & Casualty (P&C) license required for this role.
• Note: Adjuster, Personal Lines-only, and Life & Health licenses do not meet this requirement.

Experience Requirements

• Minimum of 1-3 years customer service.
• 1 year of experience in call center environment or related field preferred.
• Experience providing customer support within a high-volume, complex environment preferred.
• Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
• Experience with Microsoft Office suite of tools preferred.

Special Skill Requirement

• Additional Qualification Benefits:
• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance).
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Location(s)

VIRTUAL

Workplace

VIRTUAL

Salary Grade

Grade 30