P & C Licensed Insurance Customer Service Representative II

Job Description

Processing endorsements and policy changes
Handling billing and renewal questions
Communicating clearly with customers and carriers
Maintaining accurate documentation in Salesforce

Requirements

Has solid insurance servicing experience
Works well within defined processes
Comfortable managing a steady flow of cases and calls
Takes pride in accuracy and responsiveness
4+ years working in the insurance industry (homeowners/property experience strongly preferred)
2+ years in a customer-facing service role
Active Property & Casualty insurance license (required before starting - non-negotiable)
Experience servicing HO3, DP3, or landlord policies
Experience working in an MGA, agency, or carrier environment
Strong understanding of endorsements and coverage structure

Skills

You can prioritize and manage multiple service requests without losing accuracy
You understand that details matter - especially in property insurance
You're comfortable making decisions without constant direction
You communicate clearly and professionally - even in challenging conversations
You're tech-savvy (Salesforce experience is a plus)
You enjoy improving processes instead of just following them

Benefits

Comprehensive health, dental, vision and life insurance
Flexible paid time off
Retirement savings plan with company match

Pay

19 - 27 USD per hour (Remote (United States))

Schedule

Full-time remote work environment

About the company

We are scaling quickly and looking to add multiple experienced professionals to the team. If you are licensed, experienced, and ready to contribute at a higher level - we want to meet you.

Interview Process

We focus on open communication and a positive experience; no trick questions-just honest conversations about your skills and aspirations. To help you prepare, please familiarize yourself with these resources before moving forward:

Moving Forward with Obie

We are leading the future of real estate investment protection, securing over $25 billion in coverage for thousands of policyholders nationwide. Backed by $39 million in funding and recognized as a top workplace by Built In and Inc., we're committed to driving progress for our customers and team. Through advanced digital tools, a trusted agent network, and strategic partnerships, Obie provides real estate investors the insurance coverage they need to move forward confidently.

Obie has you Covered

We understand the importance of comprehensive benefits for you and your family. These are just some of the benefits and perks we provide:

Talentify is an Equal Opportunity Employer

We provide reasonable accommodations to qualified applicants with disabilities, including disabled veterans.