Insurance Customer Service Rep - P&C

About the role

We’re more than just an insurance office; we’re a dedicated group of professionals committed to providing outstanding service and peace of mind to our community. You’ll be the friendly voice and helpful hand for our policyholders, guiding them through their insurance needs, answering their questions, and ensuring they feel supported and valued.

Responsibilities

• Greet policyholders warmly and provide exceptional customer support in person, over the phone, and via email.
• Aid clients with inquiries regarding their auto, home, and other property & casualty insurance policies.
• Process policy changes, endorsements, and renewals accurately and efficiently.
• Help policyholders understand their coverage and answer questions about billing and payments.
• Initiate and follow through on claims processes, connecting clients with the appropriate resources.
• Contribute to a positive and collaborative team environment.

Requirements

• Active Property & Casualty License (or willingness to obtain within 90 days of hire).
• Minimum of 1 year of experience in customer service, preferably within the insurance industry.
• Excellent communication and interpersonal skills, with a warm and friendly demeanor.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and the ability to learn new software quickly.
• A genuine desire to help people and solve problems.

Company Description

Allstate - JMA Insurance is dedicated to providing peace of mind through tailored insurance solutions. With a welcoming culture that values teamwork and community, we prioritize our clients’ needs and foster strong relationships. Our committed team thrives in an environment of support and continuous growth, ensuring we deliver exceptional service in the insurance industry. Join us in making a difference, protecting what matters most, and building a brighter future for our clients and colleagues alike.