Outside Sales & Design Consultant
The Outside Sales & Design Consultant is a skilled salesperson with a strong results record, providing exceptional service in custom designs and organizational solutions for homes and select small to mid-sized business environments. This role designs and sells custom spaces to customers in their homes and business locations by appointment, managing all phases of customer projects from in-home consultation, design, installation, and organizing to provide a seamless customer experience. The role builds repeat clientele, receives customer referrals, and creates leads while also developing B2B and trade relationships such as property managers, builders, real estate professionals, senior living communities, and small commercial clients.
About the Company
Established in 1978, The Container Store is the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help customers save time, space, and improve their quality of life. Our culture is built around Foundation Principles that guide our relationships with employees, vendors, customers, and communities.
Responsibilities
- Meets or exceeds sales goals, conversions, and positive customer surveys by designing and selling complete, functional, and aesthetically appealing solutions for residential, business, and trade clients.
- Establishes trust and rapport to understand customer needs, presenting projects and customized plans professionally.
- Manages multiple, simultaneous customer projects with high attention to detail, accuracy, timely follow-up, and consistent communication.
- Develops clientele and new leads through ongoing customer relationships, networking, referrals, and professional partnerships.
- Builds relationships within the local community by connecting with interior designers, home builders, realtors, property managers, and senior living professionals.
- Identifies, develops, and manages small to mid-sized B2B and trade opportunities, including multi-unit, repeat, or phased projects.
- Arrives promptly to all scheduled appointments and attends installations as needed to ensure a positive customer experience and identify referral opportunities.
- Maintains discretion related to all confidential and sensitive company and customer information.
Requirements
- College degree preferred; 2-5 years of outside sales experience preferred; custom spaces or closets experience a plus.
- Self-starter with strong organizational, creative, and solutions-oriented skills for a white-glove customer service environment.
- Knowledge of design principles and trends in custom spaces, interior design, fashion, and retail industries.
- Professional appearance and demeanor with clear, effective communication skills both verbally and in writing.
- Flexible and positive attitude with the ability to prioritize high-value tasks and adapt to shifting priorities.
- Proficiency in Microsoft Outlook, Word, Excel, Salesforce, AutoCad-based design tools, and Windows-based systems.
- Reliable transportation for customer appointments within a 100-mile travel radius; valid automobile insurance and state inspection compliance required.
- Willingness to work a flexible schedule, including evenings, weekends, and additional hours as needed.
- Must be at least 18 years of age.
Benefits
We offer a comprehensive benefits package focused on health, career growth, and work-life balance. This includes:
- Up to an 8-week paid training program.
- A $35,000 base draw with uncapped commission opportunities, allowing total take-home pay upwards of $120,000.
Pay
Competitive base salary with a $35,000 base draw and uncapped commission, offering potential total take-home pay upwards of $120,000.
Schedule
Flexible schedule, including evenings, weekends, and additional hours as needed to meet customer and business demands.