Outside Auto Adjuster Consultant II (NY - Syracuse)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

About the role

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.

You must live in/near the Syracuse NY area to be eligible for this role. This role follows a hybrid work model, with an expected schedule of at least 3 days in the field. Scheduling flexibility is required, as business needs may result in weekly adjustments.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring through compassionate, clear, and committed partnership in each claim.
• Investigate casualty and applicable line of business claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to guide them through a fast, fair, and easy claims process, incorporating their preferred communication methods.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, handling challenging and complex situations.
• Utilize multiple tools (estimate tools, job aids, settlement platforms) and critical thinking skills to solve problems in a fast-paced environment.
• Protect the company financially by adhering to policy agreements and maintaining clear, timely, and accurate documentation in claims systems.

Requirements

• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills for customer interactions.
• Strong attention to detail and ability to write precise, comprehensive estimates.
• Comfort with technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments.
• Valid driver’s license and willingness to travel as part of the job.
• Must live in or near the Syracuse, NY area.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits including a 401K/pension, education reimbursement, and programs to balance work with personal life.
• Company-provided technology setup (laptop, monitors, headset, keyboard, and mouse).
• Monthly connectivity reimbursement for eligible remote employees to offset internet costs.

Visit www.allstategoodlife.com to learn more.

Pay

Compensation for this role is $60,000.00 - $97,125.00 annually, based on experience and qualifications.

Schedule

Hybrid work model with at least 3 days in the field per week. Scheduling flexibility is required due to business needs.

Additional Information

• You may be required to attend a 2-week training in Dallas, TX.
• This position is not available for residents of Puerto Rico, California, Alaska, Washington, or Hawaii.
• Eligible for a $1,000 Licensing Sign-On Bonus if you hold applicable active licenses (e.g., Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or Appraiser License). Internal candidates and rehires are not eligible.
• As a condition of employment, you may be required to obtain an adjuster and/or appraiser license within 60 days of hire, if applicable.
• Based on Company Car Guidelines, this role may qualify for a company car, determined by annual work mileage. You may need to use your personal vehicle until guidelines are met, with mileage reimbursement provided.
• Allstate does not sponsor individuals for employment-based visas for this position.
• Candidates offered this position will be required to submit to a background investigation.