Outside Auto Adjuster Consultant II (TX - Arlington)

About the role

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.

Responsibilities

• The Customer Service Expert: Live into Allstate's Claims Culture by caring, empowering, and restoring, accomplished by being compassionate, clear, and a committed partner in each Casualty claim. Lead with empathy, always.
• The Investigator: Confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. Incorporate tactics in handling challenging and complex situations.
• The Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, while using sharp critical thinking skills.
• The Recorder: Protect the company financially by executing policies along policy agreements, and keep a clear record of your work in a claims system. Ensure timely and accurate documentation is completed as you work on each claim.

Qualifications

• Must live in/near the Arlington TX area to be eligible for this role.
• This is not an entry level position. Candidates must have 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.
• This role follows a hybrid work model, with an expected schedule of at least 3 days in the field. Scheduling flexibility is required, as business needs may result in weekly adjustments.
• Regular, predictable attendance is an essential function of this job.
• This position is not available for Puerto Rico, California, Alaska, Washington and Hawaii residents.

Training and licensing

• You may be required to attend a 2-week training that will take place in Dallas, TX.
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
• You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Internal candidates and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• Visit www.allstategoodlife.com to learn more.

Pay

Compensation offered for this role is 60,000.00 - 97,125.00 annually and is based on experience and qualifications.