Outside Auto Adjuster Consultant II (NY - Buffalo)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs—from advocating for seat belts, air bags, and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and device and identity protection.

About the role

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams—including repairable estimates, total loss assessments, and virtual inspections—you will enjoy a dynamic and engaging work environment.

You must live in or near the Buffalo, NY area to be eligible for this role. This role follows a hybrid work model, with an expected schedule of at least 3 days in the field. Scheduling flexibility is required, as business needs may result in weekly adjustments.

Responsibilities

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring. Accomplish this by being compassionate, clear, and a committed partner in each claim. Lead with empathy.
• The Investigator: Confidently and independently investigate casualty (and applicable line of business) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process. Incorporate a customer-preferred communication approach to discuss claim needs and provide updates.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards. Apply tactics to handle challenging and complex situations.
• The Problem Solver: Utilize multiple tools—including estimate platforms, job aids, and settlement systems—while applying sharp critical thinking skills in a fast-paced environment.
• The Recorder: Protect the company financially by adhering to policy agreements and maintaining clear, accurate documentation in the claims system. Ensure timely and precise record-keeping for each claim.

Requirements

• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments.
• Valid driver’s license and willingness to travel as part of the job.
• Must live in or near the Buffalo, NY area.
• Hybrid work model with at least 3 days in the field; scheduling flexibility required.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to help balance work with personal life.
• Company-provided technology setup: laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote employees.

Visit www.allstategoodlife.com to learn more.

Pay

Compensation offered for this role is $60,000.00 - $97,125.00 annually, based on experience and qualifications.

Additional Information

• You may be eligible for a $1,000 Licensing Sign-On Bonus if you hold an active Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or an applicable Appraiser License. (Internal candidates and rehires are not eligible.)
• As a condition of employment, you may be required to obtain an adjuster and/or appraiser license within 60 days of hire. The Hiring Manager and Centralized Licensing team will assist with the process.
• This role may qualify for a company car based on annual work mileage. You may be required to use your personal vehicle until guidelines are met, with mileage reimbursement provided.
• You may be required to attend a 2-week training in Dallas, TX.
• This position is not available for residents of Puerto Rico, California, Alaska, Washington, or Hawaii.
• Candidates offered this position will be required to submit to a background investigation.
• Allstate does not sponsor individuals for employment-based visas for this position.
• When working from home, you must have a dedicated, private workspace free from distractions, with reliable internet (minimum 50 MB download / 5 MB upload).