Outside Auto Adjuster Consultant II (TX – South Houston)

About the role

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.

Responsibilities

• Live into Allstate's Claims Culture by caring, empowering, and restoring through being compassionate, clear, and a committed partner in each Casualty claim
• Independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Use phone, emails, and video chat to help customers through a fast, fair, and easy claims process
• Offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants in accordance with legal and business standards
• Utilize multiple tools including estimate tools, job aids, and settlement platforms while applying critical thinking skills
• Protect the company financially by executing policies along policy agreements and maintaining clear, timely documentation in the claims system

Requirements

• Must live in/near the South Houston TX area
• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell
• Proficient written and verbal communication skills
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel
• This role follows a hybrid work model with at least 3 days in the field; scheduling flexibility is required as business needs may result in weekly adjustments
• You may be required to attend a 2-week training that will take place in Dallas, TX
• Not available for Puerto Rico, California, Alaska, Washington, or Hawaii residents

Pay

Compensation offered for this role is $60,000.00 – $97,125.00 annually and is based on experience and qualifications.

Benefits

• Competitive pay with support for continuous development and career advancement
• Flexibility in scheduling and time off policy that supports work/life balance
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits including 401K/pension, education reimbursement, and programs to help balance work with life
• Benefits package available from Day 1 of employment
• Company car may be provided based on annual work mileage; mileage reimbursements offered for personal vehicle usage during work
• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse; monthly connectivity reimbursement for home internet
• Potential eligibility for a $1,000 Licensing Sign On Bonus if you have active applicable licenses (Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License). Internal candidates and rehires are not eligible.

Schedule

This role follows a hybrid work model with at least 3 days in the field. Scheduling flexibility is required as business needs may result in weekly adjustments.