Outside Auto Adjuster Consultant II (NY - Rochester)

About the role

Under limited supervision, the Consultant II is responsible for investigating, negotiating, and settling complex property damage and liability insurance claims. The individual travels to the loss site to conduct a thorough analysis. You’ll wear multiple roles throughout your day, including:

• Customer Service Expert – Live into Allstate’s Claims Culture by caring, empowering, and restoring. Accomplish this by being compassionate, clear, and a committed partner in each Casualty claim, leading with empathy.
• Investigator – Confidently and independently investigate casualty (and applicable line of business) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Effective Communicator – Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process. Offer customers their preferred communication method to discuss claim needs and provide updates.
• Negotiator – Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards. Incorporate tactics to handle challenging and complex situations.
• Problem Solver – Utilize multiple tools, including estimate tools, job aids, and settlement platforms, while applying sharp critical thinking skills in a fast-paced environment.
• Recorder – Protect the company financially by adhering to policy agreements and maintaining clear, accurate, and timely documentation in the claims system.

Requirements

• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver’s license and willingness to travel as part of the job requirements.

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license within 60 days of hire. If required, the Hiring Manager and Centralized Licensing team will assist you.

This position is not available for residents of Puerto Rico, California, Alaska, Washington, or Hawaii.

You may be required to attend a 2-week training in Dallas, TX.

Benefits

Allstate offers a comprehensive benefits package from Day 1 of employment, including:

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to help balance work with personal life.
• Company-provided technology setup (laptop, monitors, headset, keyboard, and mouse).
• Monthly connectivity reimbursement for eligible remote employees to offset internet costs.

Eligible employees may qualify for a company car based on annual work mileage. Until then, personal vehicle usage is required, with mileage reimbursement provided.

Pay

Compensation for this role is $60,000.00 - $97,125.00 annually, based on experience and qualifications.

Skills

• Auto Insurance Claims
• Estimatics (CCC One, Audatex, Mitchell)
• Negotiation
• Time Management