Outside Auto Adjuster Consultant II (VT - Burlington)

About the role

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.

Responsibilities

• Act as a Customer Service Expert – live into Allstate's Claims Culture by caring, empowering, and restoring; be compassionate, clear, and a committed partner in each claim.
• Act as an Investigator – confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Act as an Effective Communicator – use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process; incorporate a specific approach to offer customers their preference of communication and keep them updated on claim progress.
• Act as a Negotiator – evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants in accordance with legal and business standards; incorporate tactics in handling challenging and complex situations.
• Act as a Problem Solver – utilize multiple tools including estimate tools, job aids, and additional settlement platforms, while using critical thinking skills.
• Act as a Recorder – protect the company financially by executing policies along policy agreements; ensure timely and accurate documentation is completed in the claims system.

Requirements

• Must live in/near the Burlington, VT area.
• This role follows a hybrid work model, with an expected schedule of at least 3 days in the field. Scheduling flexibility is required, as business needs may result in weekly adjustments.
• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.
• This position is not available for Puerto Rico, California, Alaska, Washington and Hawaii residents.

Preferred Qualifications

• This is not an entry level position.

Licensing

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
• You may be eligible for a $1,000 Licensing Sign on Bonus if you have applicable active licenses (Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License). Internal candidates and rehires are not eligible for this sign-on bonus.

Training

• You may be required to attend a 2-week training that will take place in Dallas, TX.

Compensation

• Compensation offered for this role is $60,000.00 – $97,125.00 annually and is based on experience and qualifications.

Benefits

• Benefits package from Day 1 of employment, including time off, healthcare, retirement, and more.
• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

Additional Information

• Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• The candidate(s) offered this position will be required to submit to a background investigation.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Regular, predictable attendance is an essential function of this job.
• May be required to perform other related duties as assigned.