Outreach Manager WIOA Train & Earn

About Phipps Neighborhoods

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. The organization creates safe, inclusive spaces where community members can access education, career opportunities, and economic pathways, serving approximately 14,000 New Yorkers annually. Program areas include Education and School‑Day Programs, Sector‑Focused Training and Employment Placement Pathways, and Community & Economic Empowerment Services.

Position Summary

The Outreach Manager supports the Workforce Department’s sectoral programs in achieving outreach and enrollment goals for all programs, including CNH (Track 1 & 2), CNBS, and CWE (JtBo). Reporting to the Managing Director of Workforce Sectoral Programs, the manager supervises the Outreach Specialist and oversees a broad range of outreach initiatives and activities.

Responsibilities

• Develop, implement, and manage the annual outreach and recruitment strategy for all Workforce department programs, advancing agency priorities and promoting the Phipps Neighborhoods brand.
• Supervise the outreach team; delegate assignments, and provide guidance and support.
• Establish and maintain partnerships that support enrollment goals and foster external referral relationships.
• Plan and implement community events hosted by Phipps Neighborhoods, and conduct outreach at street fairs, health fairs, youth fairs, public school open houses, and other public events.
• Ensure programs utilize best practices for outreach activities and information sessions, serving as a resource and sounding board for community members, providing guidance and feedback, and developing an integrated outreach strategy.
• Maintain a calendar of outreach dates, times, and locations, and ensure outreach staff have appropriate materials for public distribution.
• Manage the outreach database, track, and analyze outreach effectiveness.
• Maintain inventory of outreach supplies and equipment; distribute supplies, and assist with ordering additional items.
• Work cross‑functionally, particularly with the Case Management, Employer Engagement, and Facilitator units.
• Perform any other tasks deemed necessary by the supervisor.

Qualifications

• Minimum of a High School Diploma or GED with at least three years of experience working with youth and young adults in workforce, community, or school‑based settings.
• Bachelor’s degree or college credits strongly preferred.
• Strong interpersonal, public speaking, and relationship‑building skills; ability to communicate with program participants, staff, funders, and partners.
• Strong critical thinking, analytical, and technical problem‑solving abilities.
• Ability to work independently and as part of a team.
• Ability to work with people from diverse backgrounds.
• Self‑directed, initiative‑taking, and able to handle confidential matters with tact and diplomacy.

Physical Demands

The employee must regularly lift and/or move up to 10 lb and occasionally lift up to 25 lb, transporting moderately heavy objects such as outreach tables, chairs, and boxes of materials. Attendance at occasional outdoor events is required.

Pay

Salary range: $45,000 – $50,000, based on education, training, and experience.