Service Manager (Will Train)
About the role
As an Orkin Service Manager, you will be quality control, ensuring top-notch service from the industry leader. You will train and develop Orkin Pros to protect homes and businesses, understanding the balance between technical acumen and soft skills that gives customers peace of mind. Your commitment to exceeding customer expectations will inspire your team to deliver unparalleled service.
You will have a career with growth potential and benefits that go beyond the basics, including a company vehicle, competitive pay, and a 401(k) program. You will also receive opportunities to volunteer and give back to the community. With Orkin's award-winning training program, you will receive all the tools and technology you need to succeed, and no industry experience is required to start building your career.
Responsibilities
- Lead an entire service operation upon completion of paid training
- Motivate the service team to consistently provide top-notch service, prioritizing safety
- Conduct yourself with professionalism and integrity with customers and coworkers
- Assist with recruiting top talent on the service team
- Train and develop Orkin Pros through hands-on management
- Lead training meetings and oversee the Orkin Pro Ride-A-Long program
- Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding customer service
- Champion innovation by supporting the team in adopting new products, services, and technology
- Monitor scheduling, routing, and inventory to drive efficiencies and productivity
Benefits
- Competitive earnings and a company vehicle with gas card
- Compensation is from $65,000 USD to $75,000 USD per year
- Company-provided iPhone and iPad with sales software
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid Time Off and Paid Holidays
- Employee discounts, tuition reimbursement, and dependent scholarship awards
- Industry-leading, quality, comprehensive training program
Qualifications
- High School Diploma or equivalent required
- Valid driver's license required
- Ability to obtain the appropriate pesticide license/certification if required (company paid)
- Ability to work in the field independently and interact with clients
Work Environment
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations, including:
- Safely using a ladder within the manufacturer's weight capacity
- Occasionally lifting and carrying up to 50 lbs
- Safely accessing crawl spaces, attics, confined spaces, roof tops, etc.
- Wearing personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
- Working in different types of weather conditions